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20 SMS Marketing Statistics You Wish You Knew Before

Just like romance, text messages are not dead. When it comes to direct marketing there isn’t a channel more connected to the customer than SMS marketing. In this blog post, we’ll explore 20 SMS marketing statistics that illuminate the impact of this marketing channel on customer engagement and business success.


In the ever-evolving landscape of digital marketing, staying ahead of the curve is crucial for business success. One powerful tool that has gained significant traction in recent years is SMS marketing. Leveraging the ubiquity of mobile phones, businesses are tapping into the potential of short message service (SMS) to connect with their audience in a more direct and personal way.

To make SMS marketing work well, it’s important to create a win-win connection between your business and customers. SMS marketing software comes in handy by boosting the chances of turning leads into customers. And making sure more people see your marketing messages.

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SMS Marketing Statistics

  • **Impressive Open Rates:**
    • SMS boasts an impressive open rate of 98%, ensuring that your message is more likely to be seen compared to other marketing channels.
  • **Instantaneous Communication:**
    • Firstly, 90% of SMS messages are read within the first three minutes of being received. Making it an ideal channel for time-sensitive promotions and announcements.
  • **Bigger Reach:**
    • Additionally with over 5.2 billion mobile phone users worldwide. SMS provides a global reach that can help businesses connect with a diverse and widespread audience.
  • **High Engagement Levels:**
    • SMS messages generate a response rate eight times higher than email. Showcasing the high engagement levels associated with this form of communication.
  • **Preferred Communication Channel:**
    • Another survey reveals that 75% of consumers prefer to receive offers via SMS. Indicating that customers welcome promotional messages on their mobile devices.
  • **Enhanced Customer Loyalty:**
    • Furthermore, Businesses utilizing SMS marketing report a 20% increase in customer loyalty, as personalized. And timely messages foster a stronger connection with the brand.
  • **Conversion Power:**
    • SMS campaigns have a conversion rate that is six to eight times higher than other digital marketing channels. Underlining their effectiveness in driving customer actions.
  • **Cost-Effective Marketing:**
    • SMS marketing campaigns are cost-effective, with the average cost per SMS being significantly lower than other advertising methods. Making it an attractive option for businesses of all sizes.
  • **Opt-In Advantage:**
    • Basically, 70% of consumers appreciate businesses that allow them to opt-in for SMS communications. Emphasizing the importance of obtaining consent for successful SMS marketing campaigns.

  • **Cross-Channel Synergy:**
    • Similarly, Integrating SMS with other marketing channels can lead to a 22% increase in engagement, highlighting the synergistic benefits of a multi-channel approach.
  • **Mobile Shopping Influence:**
    • SMS plays a pivotal role in influencing mobile purchasing decisions, certainly with 64% of consumers stating that they have purchased after receiving an SMS promotion.
  • **Appointment Reminders Matter:**
    • Businesses sending appointment reminders via SMS experience a 50% reduction in no-shows, equally showcasing the practicality and effectiveness of SMS in service-oriented industries.
  • **Personalization Pays Off:**
    • Personalized SMS messages result in a 27% higher conversion rate, likewise emphasizing the importance of tailoring content to individual preferences and behaviors.
  • **Customer Satisfaction Boost:**
    • 80% of consumers feel more valued and satisfied when businesses communicate with them via SMS, demonstrating the positive impact on customer relations.
  • **Time-Sensitive Offers:**
    • SMS marketing excels in promoting limited-time offers, with 32% of recipients responding to urgency-driven messages within 15 minutes markedly.
  • **Feedback and Surveys:**
    • SMS is an effective tool for collecting feedback, with response rates for SMS surveys being as high as 31%, meanwhile providing valuable insights for businesses.
  • **Age-Neutral Appeal:**
    • Moreover, contrary to common assumptions, SMS marketing has broad appeal across age groups, with users of all ages engaging with SMS messages regularly.
  • **Geo-Targeting Success:**
    • Businesses using geo-targeting in SMS campaigns witness a 32% increase in redemption rates, proving the effectiveness of location-based targeting accordingly.
  • **Regularity Matters:**
    • Particularly, consistent communication through SMS helps in building brand awareness, with 58% of consumers stating they are more likely to remember a brand that regularly communicates with them via SMS.
  • **Permission Builds Trust:**
    • Finally, 91% of consumers believe that businesses should only send SMS messages if they have their permission, emphasizing the importance of building trust through opt-in strategies.


Therefore in the fast-paced world of digital marketing, SMS has emerged as a powerful tool for businesses to connect with their audience in a direct, personal, and effective manner. Thus, the statistics highlighted in this blog demonstrate the immense potential of SMS marketing in boosting customer engagement, loyalty, and conversion rates. As businesses continue to navigate the ever-changing marketing landscape, integrating SMS into their strategy can be a game-changer, unlocking new avenues of success and connection with their target audience.

Content and Blog Writer: Salina Shree

Swift Technology Pvt. Ltd.
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Panipokhari, Kathmandu
Nepal: swifttech.com.np

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